Qi Lu Wan Bao·2025-09-23 07:47Core Viewpoint - Agricultural Bank of China (ABC) demonstrates a strong commitment to customer service by providing on-site assistance to elderly clients who face difficulties accessing banking services due to mobility issues [1] Group 1: Customer Service Initiative - A customer contacted ABC's Jinan Beiyuan branch for help regarding a time deposit that was due, which required personal presence for withdrawal due to lack of a password [1] - The branch manager prioritized the customer's needs and activated an emergency on-site service plan, sending two staff members to the elderly customer's home [1] - The staff completed necessary procedures such as identity verification and consent confirmation, allowing the customer's family to successfully withdraw the deposit [1] Group 2: Service Philosophy - ABC Beiyuan branch adheres to a "customer-centric" service philosophy, ensuring that financial services are convenient, secure, and compassionate [1] - The bank's actions reflect its commitment to social responsibility and dedication to serving the community [1]