Qi Lu Wan Bao·2025-09-23 07:47Core Viewpoint - The article highlights a heartwarming incident at the Agricultural Bank of China, where staff provided exceptional service to an elderly customer who needed assistance in exchanging over 800 coins for paper currency, showcasing the bank's commitment to customer care and community service [1][2] Group 1: Customer Service - The Agricultural Bank of China staff took over an hour to meticulously count and exchange more than 800 coins for the elderly customer, demonstrating patience and dedication to service [1] - The bank's employees, including a new customer service manager and an experienced staff member, worked collaboratively to ensure accurate counting and handling of the coins, some of which were too oxidized for machine counting [1] - The elderly customer expressed deep gratitude for the service, highlighting the positive impact of the bank's approach on customer satisfaction [1] Group 2: Community Engagement - The bank emphasizes that financial services should include humanistic care, particularly for marginalized groups such as the elderly, reflecting a broader commitment to community needs [2] - The incident illustrates the bank's philosophy of "serving the people," reinforcing the idea that banking services should convey respect and care for every customer [2] - The Agricultural Bank of China aims to provide warmth and support through its services, ensuring that customers feel valued and respected [2]