Core Points - Recent consumer complaints on social media about finding foreign objects such as toenails and cigarette butts in "Chou Bao" snail noodles have raised significant concerns about food safety [1][10] - Consumers reported difficulties in claiming compensation from the manufacturer, with offers of refunds being deemed unacceptable [3][10] Consumer Complaints - One consumer reported finding a sizable toenail shell in the product and was offered a refund of 100 yuan, which was rejected [3] - Another consumer, Ms. Ding, found a cigarette filter in her noodles and demanded compensation based on the Food Safety Law, but the manufacturer continued to offer only 100 yuan [10] Manufacturer's Response - The customer service of "Chou Bao" acknowledged the complaints and stated that all ingredients are processed in specialized factories with strict quality control [10] - The parent company, Hangzhou Weinian Brand Management Co., has recorded the complaints and promised a follow-up response, which had not been received by the time of reporting [10] Sales Performance - In 2022, the "Chou Bao" brand achieved monthly sales exceeding 40 million yuan on the Douyin e-commerce platform and ranked first in several related categories [11]
“让人恶心得想吐!”知名螺蛳粉被曝吃出疑似脚趾甲、烟头等异物,网友:维权艰难
Qi Lu Wan Bao·2025-09-23 09:33