人在湖南却收到徐州哈啰单车90多笔骑行订单，哈啰曾要求当事人自证非本人骑行

Core Viewpoint - A user in Hunan discovered over 90 unauthorized orders on the Hello Bike app, all occurring in Xuzhou, Jiangsu, despite never having visited the city, raising concerns about account security and customer service response [1][4][10]. Group 1: User Experience - The user, Ms. Yao, has been living in Hunan since 2022 and has not used the Hello Bike app since 2021, yet found multiple transactions from 2023 to 2025 linked to her account [4][10]. - The unauthorized charges were processed through Alipay's automatic payment feature, which the user was unaware of until she checked her account [4][8]. Group 2: Company Response - Hello Bike's customer service suggested that the issue might be due to the previous owner of the phone number or account sharing, and they refused to provide IP address information citing privacy concerns [6][7]. - Despite the user's complaints, Hello Bike initially denied any system errors and did not offer a refund until later, when they acknowledged the issue and agreed to return the funds [10][12]. Group 3: User Advocacy - Ms. Yao's main request was not for compensation but for the company to investigate the issue and apologize, highlighting the need for users to disable automatic payments to prevent similar incidents [8][12]. - The user found that others had experienced similar unauthorized charges, indicating a potential systemic issue within the Hello Bike platform [8].