Veterans United mortgage review 2025

Core Insights - Veterans United is recognized as the largest VA loan lender in the United States, particularly catering to military-connected borrowers, including those stationed overseas, with 24/7 customer service [1][5][7] - The company has received high satisfaction ratings, including the highest score in the J.D. Power Mortgage Origination Satisfaction Study, indicating strong customer service and support [5][22] Product Offerings - Veterans United specializes in various home loan products, including VA loans, FHA loans, USDA loans, and cash-out refinancing, but does not offer adjustable-rate mortgages [5][6][10] - The lender provides extensive educational resources for first-time home buyers, including a home-buying book, web courses, and counseling to improve creditworthiness [5][21] Customer Experience - The website is designed to guide users through the VA mortgage process, offering tools such as mortgage payment calculators and affordability tools [20][21] - The application process is streamlined, with clear calls to action for starting loan applications, although it may lead to some confusion regarding the distinction between interest rate estimates and actual loan preapproval [18][19] Market Position - Veterans United issues nearly twice the number of VA loans compared to its nearest competitor, solidifying its position as the highest-volume lender in this category [5][22] - The company has a strong reputation, with no significant regulatory actions against it in over five years, and is endorsed by former senior military leaders [27][29] Ratings and Scores - In terms of mortgage rates and total loan costs, Veterans United received a score of 3 out of 5 stars, indicating near-median performance with a mortgage rate of 6.5% and total loan costs of $5,110.25 in 2024 [17][26] - The lender earned 5 stars for its educational resources and 4 stars for mortgage rate transparency, reflecting its commitment to providing clear and accessible information to borrowers [26]