【新华解读】外卖平台服务“新国标”向社会征求意见 聚焦外卖平台治理之痛

Core Viewpoint - The introduction of a new national standard for food delivery platforms aims to standardize service management, enhance service quality, and address key issues in the industry [1][2][5]. Group 1: Regulatory Framework - The State Administration for Market Regulation has drafted the "Basic Requirements for Food Delivery Platform Service Management (Draft for Comments)" to solicit public opinions [1]. - The new standard is managed by the National Platform Economy Governance Standardization Technical Committee, which includes major food delivery platforms in its development process [2]. Group 2: Key Issues Addressed - The draft focuses on addressing significant issues such as "involution" competition, lack of transparency in platform fees, "ghost deliveries," and insufficient protection for delivery personnel [1][2]. - Specific requirements for fee management include standardizing fee items, publicizing fee information, and conducting compliance audits [2]. Group 3: Delivery Personnel Rights - The draft emphasizes the protection of delivery personnel's rights, including social security, fair wages, working hours, and career development [3]. - It mandates platforms to establish fair and sustainable mechanisms for protecting delivery personnel's rights [3]. Group 4: Operational Guidelines - The standard provides actionable guidelines for food delivery platforms, focusing on integrating compliance across multiple dimensions, including food safety, fair competition, and labor rights [4]. - It aims to enhance overall service quality and efficiency within the food delivery industry [4]. Group 5: Industry Impact - The establishment of a new national standard is expected to address societal concerns, promote a fair and orderly industry landscape, and improve consumer trust and the overall image of the industry [5].