以“信”守护消费者权益

Group 1 - Financial consumers are crucial participants in the financial market and play a significant role in promoting high-quality financial development, emphasizing the importance of respecting, serving, and protecting consumers [1] - The financial consumer protection framework in China is rapidly evolving, with a focus on enhancing the protection of consumers' legal rights [1] - The trust industry is actively participating in the "big consumer protection" initiative by improving risk control and service mechanisms to safeguard consumers' financial interests [1] Group 2 - Financial education is fundamental for consumer protection, enhancing self-protection capabilities, and promoting healthy industry development [2] - Trust companies are adopting diverse communication methods, such as internet and video platforms, to raise awareness about illegal financial practices and expand the reach of financial education [2] - Initiatives like community financial service consultation stations and themed promotional activities aim to make financial knowledge more accessible and relatable to the public [2] Group 3 - Trust companies are focusing on integrating consumer rights protection with their operational management and business processes, actively listening to customer needs and resolving financial disputes [3] - Effective communication and dispute resolution mechanisms are being established, with companies like Xiamen International Trust recognized for their proactive approach in managing consumer complaints [4] - The emphasis is on prevention, mediation, and grassroots engagement to resolve conflicts promptly, supported by regulatory bodies and industry organizations [4] Group 4 - The China Trust Industry Association is enhancing consumer protection practices through improved mechanisms, increased public awareness, cultural development, and diversified dispute resolution [5] - The association's efforts aim to create a comprehensive consumer protection system that is efficient, considerate, and closely aligned with consumer needs [5]