国网文水县供电公司：践行新时代“枫桥经验” 提升群众用电满意度

Core Viewpoint - The company has successfully explored and implemented a new grassroots governance path with electric power characteristics, enhancing service quality and public satisfaction while contributing to the construction of a harmonious society [1][5]. Group 1: Party Leadership and Grassroots Governance - The company emphasizes the core leadership of the Party, implementing innovative methods such as "Party members entering grids and organizations taking root" [3]. - A youth service team was established to work closely with local Party branches, addressing community issues and improving service delivery [3]. - Regular joint meetings have been held to resolve various public demands, enhancing the effectiveness of grassroots governance [3]. Group 2: Multi-Party Collaboration and Dispute Resolution - A three-tiered response system for dispute resolution has been established, including rapid response at the grid level, precise mediation, and dedicated task forces for complex issues [4]. - Grid staff conduct regular visits to address minor issues promptly, preventing conflicts from escalating [4]. - A specialized task force has been created to handle significant disputes, ensuring user satisfaction through transparent processes [4]. Group 3: Proactive Service and Community Satisfaction - The company has shifted from a reactive to a proactive service model, enhancing customer satisfaction through various initiatives [4]. - Collaborations with local committees have been initiated to promote safe electricity use and assist vulnerable populations [4]. - The company employs big data to identify at-risk users and offers support for payment plans, reducing the financial burden on the community [4]. - Initiatives such as customer open days and direct engagement with users have been implemented to gather feedback and respond to electricity needs [4]. Group 4: Future Directions - The company plans to continue deepening the implementation of the "Fengqiao Experience," aiming to refine the service model that ensures local issues are addressed within the community [5]. - The goal is to contribute more to social harmony and rural revitalization through innovative electric power solutions [5].