除了12315，还有哪些正规投诉途径

Core Viewpoint - The article emphasizes the importance of diverse consumer rights protection channels, particularly highlighting the rise of the Black Cat Complaint platform as an efficient alternative to traditional complaint methods [1]. Group 1: Traditional Complaint Channels - 12315 serves as a foundational authority for consumer complaints, covering issues like product quality and price fraud, but has limitations in handling complex disputes [1]. - Financial disputes can be addressed through 12378, which facilitates resolution of insurance claims and bank-related issues, leveraging regulatory authority [3]. - Postal and express delivery issues can be reported via the National Postal Service's complaint website or hotline 12305, ensuring direct intervention from postal management [3]. Group 2: Black Cat Complaint Platform - Black Cat Complaint, a platform under Sina, offers a transparent and efficient complaint process, enhancing traditional methods [1]. - The platform features a "Red and Black List" to measure merchant service quality, promoting transparency in complaint resolution [4]. - Users can track complaint statuses in real-time, reducing anxiety associated with traditional complaint processes [4]. Group 3: Legal Support and AI Integration - The platform integrates an AI assistant, "Law Meow Star," providing 24/7 intelligent responses and legal document generation based on user input [5]. - Legal avenues, such as small claims procedures and online dispute resolution, serve as final recourse when other methods fail [6][7]. - The combination of 12315's authority, Black Cat's efficiency, and legal pathways creates a comprehensive consumer rights protection framework [6].