农行平阴榆山路支行：自助终端前的无声守护

Core Insights - The article highlights the effective service provided by Yushan Road Branch to hearing-impaired customers, showcasing the integration of technology and human empathy in banking services [1][2] Group 1: Customer Service Approach - Yushan Road Branch employees utilize a combination of "text + gestures + demonstrations" to simplify the complex self-service deposit process for hearing-impaired clients [2] - Each critical step in the deposit process is accompanied by text annotations, ensuring that customers can clearly understand their progress without feeling rushed [2] Group 2: Customer Experience - The successful completion of the deposit process leads to visible relief and satisfaction from the customer, demonstrating the positive impact of attentive service [2] - The interaction between staff and customers, characterized by patience and detailed guidance, exemplifies the warmth and accessibility of financial services for special needs clients [2]