农行济南堤口路支行：筑牢反诈防线，守护客户“钱袋子”

Core Viewpoint - The Agricultural Bank of China Jinan Dikou Road Branch is actively enhancing customer awareness and ability to prevent telecom network fraud through educational activities, aiming to safeguard customer assets [1][2] Group 1: Fraud Prevention Activities - The bank organized a fraud prevention knowledge dissemination event during business operations, utilizing the service counter as a frontline platform to strengthen customer financial security [1] - Bank staff provided explanations of common types of telecom network fraud and the latest schemes using relatable real-life examples [1] - The event targeted different demographics, focusing on specific fraud tactics relevant to elderly and young customers [1] Group 2: Targeted Messaging - For elderly customers, the emphasis was on scams such as "impersonating children for help," "fake health product promotions," and "fraudulent public security investigations," advising them against trusting unfamiliar calls requesting fund transfers [1] - For young customers, the focus was on "online loan scams," "fake order rebate schemes," and "game account transaction fraud," highlighting that any loan requiring upfront fees is a scam [1] Group 3: Educational Materials and Principles - During customer wait times, staff distributed anti-fraud brochures and explained the "three no's and one more" core prevention principles: do not click unknown links, do not trust unfamiliar calls, do not disclose personal information, and verify transfers [2] - Staff guided customers on activating the delayed transfer feature in mobile banking and demonstrated how to check account transactions through official channels [2] Group 4: Ongoing Commitment - The bank plans to integrate fraud prevention education into daily operations, employing diverse and regular promotional methods to enhance customer risk awareness [2] - This initiative not only educates customers about the dangers of telecom fraud but also strengthens the relationship between the bank and its clients [2]