农行平阴桥口支行：窗台一副老花镜，暖了人心

Core Viewpoint - The article highlights the importance of customer service in banking, particularly how small gestures can significantly enhance the experience of elderly customers [1] Group 1: Customer Service Initiatives - The bank branch provides practical assistance to elderly customers, such as offering reading glasses and magnifying glasses to help them with paperwork [1] - Staff members proactively assist customers who are unfamiliar with self-service equipment, ensuring a supportive environment [1] - Simple actions, like writing down account balances in a clear format, contribute to a more comfortable and reassuring experience for customers [1]