Qi Lu Wan Bao·2025-09-25 12:25Core Viewpoint - The article highlights a recent initiative by Agricultural Bank of China (ABC) Jinan Ningjiabu Branch to provide home service for elderly clients who are unable to visit the bank in person, demonstrating a commitment to customer-centric service [1] Group 1: Customer Service Initiative - ABC Jinan Ningjiabu Branch arranged for staff to visit an elderly client at home to assist with banking services, showcasing a proactive approach to customer needs [1] - During the home visit, staff provided thorough explanations and guidance to ensure the client understood the banking processes, balancing professionalism with warmth [1] - This home service initiative reflects ABC's dedication to extending financial services beyond traditional bank counters, effectively addressing the "last mile" of financial service delivery [1]