LivePerson Recognized in the 2025 Gartner® Competitive Landscape: Digital Customer Service

Core Insights - LivePerson has been included in Gartner's "Competitive Landscape: Digital Customer Service" report, highlighting its role in the evolving customer engagement landscape [1][2] - The company emphasizes a shift towards seamless, orchestrated conversations rather than siloed channels, positioning its connected experience platform as a solution for future customer engagement needs [1][6] - LivePerson's platform allows integration with existing CRM and CCaaS systems, supporting businesses in automating and personalizing customer interactions [1][6] Market Trends - The market is moving towards managing continuous conversations across various channels, focusing on dialogue as the core unit of interaction [6] - An AI-first approach is becoming essential for scaling conversations, enabling automation, and personalization, with LivePerson's platform supporting flexibility in using different large language models (LLMs) [6] - There is an emphasis on composability and open platforms, with vendors adopting API-first architectures to allow businesses to create tailored solutions and enhance their technology stacks [6] Company Performance - LivePerson powers nearly a billion conversational interactions each month, providing rich data analytics and safety tools to improve business outcomes [4] - The company has been recognized as the 1 Most Innovative AI Company in the world by Fast Company, underscoring its leadership in the conversational AI space [4]