西贝公关小作文被骂惨，始祖鸟绷不住了！

Core Viewpoint - The article discusses the public relations missteps of Xibei, highlighting how their attempts to address a crisis have backfired and drawn more negative attention instead of resolving the issues at hand [2][24][36]. Group 1: Public Relations Strategy - Xibei's recent public relations efforts included a controversial article featuring a child's perspective, which aimed to emphasize brand loyalty but ended up being widely criticized for its execution [3][5][27]. - The brand's narrative of a child's attachment to Xibei was perceived as exaggerated and disconnected from reality, leading to public ridicule [8][9][25]. - Despite the backlash, Xibei continued to push out emotionally charged content, which was seen as a desperate attempt to regain consumer trust [28][36]. Group 2: Market Context and Competitors - The article notes that Xibei's public relations challenges coincided with a shift in consumer focus towards food safety issues, particularly following a scandal involving another company, which could have provided Xibei an opportunity to pivot its narrative [30][34]. - The changing public sentiment, especially regarding food safety, could have been leveraged by Xibei to improve its image, but instead, the company chose to double down on its flawed PR strategy [31][34]. - The competitive landscape is highlighted by the mention of other brands, such as the positive reception of transparency in food sourcing, which Xibei could have capitalized on [30][34]. Group 3: Consumer Perception - Consumers are shown to be increasingly intolerant of brands that manipulate emotions without genuine engagement, indicating a shift in expectations for corporate communication [36][38]. - The article emphasizes that while consumers may forgive mistakes, they reject being treated as mere emotional tools in a brand's narrative [36][38]. - Xibei's failure to understand this shift has led to a perception of insincerity, further damaging its reputation [36][38].