以“有温度的服务”构筑营商环境新高地

Core Insights - The article emphasizes the importance of a favorable business environment as a key factor in regional economic development and competitiveness, highlighting the efforts of Qingdao's Chengyang District to create a more "human-centered" business environment [1][4]. Group 1: Business Environment Initiatives - Chengyang District has implemented a "one-stop service" model to streamline the process for businesses, significantly reducing the bureaucratic hurdles previously faced [2][3]. - The district has established a dedicated business environment construction center, which is the first of its kind at the district level in the province, to systematically promote improvements in the business environment [4]. - Over 200 reform measures aimed at enhancing the business environment have been successfully implemented in Chengyang District [4]. Group 2: Service Mechanisms - The "one entry, one exit" service mechanism allows for efficient handling of business requests, with a commitment to resolve policy inquiries within one working day and complex issues within 15 working days [3]. - Since the implementation of this mechanism, Chengyang District has processed 811 business-related requests, achieving a resolution rate of 99.1% [3]. Group 3: Project Approval Innovations - Chengyang District has pioneered a "full-process notification and commitment system" for construction projects, reducing the required documentation from eight to just two and cutting approval time from 30 days to one day [5]. - The district has also streamlined the process for establishing non-profit medical institutions, allowing for the completion of multiple registrations in just 15 working days, reducing the number of visits required by 75% [6]. Group 4: Leadership Engagement - The district has formalized a "leadership pairing" system where government leaders are assigned to support specific growing enterprises, facilitating quicker resolution of business challenges [7]. - This approach has proven effective, as demonstrated by the case of a technology company that successfully expanded its production capacity through government support [7]. Group 5: Continuous Improvement and Feedback - Chengyang District has initiated a "four major actions" plan to proactively address business needs, ensuring that challenges faced by enterprises are systematically resolved [8]. - The district has also established a team of business environment observers to gather feedback and improve service quality, with over 200 suggestions collected [8][9]. Group 6: Supervision and Accountability - The district's supervisory bodies have addressed 320 business-related issues and have taken disciplinary actions against 62 cases of misconduct affecting the business environment [9]. - A combination of oversight and reform measures has been implemented to ensure long-term improvements in the business environment, focusing on both immediate and systemic challenges [9].