农行济南洛口支行：紧急挂失保护客户资金安全

Core Points - A customer at Agricultural Bank of China in Jinan was targeted by scammers who remotely controlled her phone, leading to potential financial loss [1] - The bank's customer service manager acted quickly to help the elderly client by advising her to report the incident and freeze her bank account [1] - The scammers posed as Douyin customer service, tricking the client into downloading software that allowed them to access her funds [1] Group 1 - The incident highlights the increasing prevalence of phone scams targeting vulnerable individuals, particularly the elderly [1] - The bank's proactive measures, including immediate account freezing and police notification, demonstrate effective crisis management [1] - Public awareness campaigns are essential to educate customers on the risks of sharing personal information and the importance of safeguarding their financial assets [1]