Core Insights - The company "Black Myth" has acknowledged customer complaints regarding long wait times at its retail store and has issued an apology, promising to improve the queue experience and product availability [1][4]. Group 1: Customer Experience - Customers reported waiting for over half an hour to move just 3 meters in line, indicating high demand and interest in the store [1]. - The company plans to implement changes to the queue system, including a new S-shaped line to better manage customer flow and provide wait time notifications [4]. - Additional measures will be taken to enhance customer comfort, such as installing sunshades and providing mosquito repellent [4]. Group 2: Product Availability - Several popular items, including the "Xiangfei Gourd" collectible, sold out within the first hour of opening, highlighting the strong demand for these products [1][7]. - The company underestimated the popularity of certain items, leading to significant stock shortages, particularly for handmade products that have longer production times [7]. - To address inventory issues, the company has committed to increasing production and improving stock management to ensure timely restocking of popular items [6][7].
排队时间长、断货严重！黑神话零售店道歉：备货不足 将调整
Nan Fang Du Shi Bao·2025-09-26 05:16