Qi Lu Wan Bao·2025-09-26 07:43Core Viewpoint - Agricultural Bank of China (ABC) is enhancing its services for elderly customers, focusing on personalized and compassionate assistance during banking processes [1][2][3][4] Group 1: Customer Experience - A senior citizen praised the attentive service provided by ABC staff while replacing a social security card [1] - The staff proactively assisted the elderly customer by facilitating wheelchair access and providing a comfortable environment [2] - The entire process was smooth, with staff members collaborating effectively to ensure the elderly customer felt supported and understood [2][3] Group 2: Service Improvements - ABC's Jinan branch has implemented age-friendly modifications across all its outlets, including the establishment of barrier-free access and the provision of tools like wheelchairs and reading glasses [4] - The bank has created green service channels for individuals with mobility challenges, aiming to reduce wait times and enhance the overall banking experience [4] - ABC is committed to regular home service initiatives to address urgent customer needs, demonstrating a strong sense of responsibility and care in its financial services [4]