外卖“新国标”正征求意见！这几大痛点有望解决

Core Viewpoint - The State Administration for Market Regulation has drafted the "Basic Requirements for Delivery Platform Service Management (Draft for Comments)," which indicates the introduction of new national standards for the management of delivery platforms [1]. Group 1: Reasons for Regulation - The draft addresses the intense competition in the food delivery market, characterized by large-scale subsidy activities, which has led to "involution" within the restaurant industry [3]. Group 2: Key Issues Addressed - Transparency in Platform Fees: The draft specifies requirements for fee management, including the need for platforms to standardize fee items, publicly disclose fee information, and conduct compliance audits [7]. - Promotion Management: The draft outlines requirements for price promotion management, ensuring that promotional activities are transparent and that rules are fair and reasonable [8]. - Food Safety Risk Prevention: The draft sets forth systematic requirements for platforms to manage merchants, including establishing a standardized admission mechanism, rigorously reviewing merchant qualifications, and providing necessary technical support and operational guidance [9]. - Protection of Delivery Personnel's Rights: The draft mandates platforms to standardize employment relationships, ensure reasonable income and working hours for delivery personnel, and enhance training and occupational protection [10]. Group 3: Comparison with International Standards - Compared to similar international standards, this draft focuses more on regulating the behaviors of various stakeholders in the delivery industry, including platforms, merchants, and delivery personnel, aiming to fill the gap in existing standards regarding the coordination of stakeholder relationships and promote the harmonious resolution of diverse interests [14].