Di Yi Cai Jing·2025-09-28 00:09Core Insights - Multiple brand marketing failures in September 2025 highlight the critical boundaries of commercial marketing, emphasizing the need for brands to adhere to fundamental principles to avoid backlash [1] Group 1: Authenticity as the First Principle - The internet's immediacy and transparency mean that any marketing action is scrutinized by consumers, making authenticity crucial [2] - Brands like Arc'teryx faced backlash when their actions contradicted their stated values, such as the "Respect for Nature" principle [2] - The West Restaurant incident revealed a disconnect between marketing claims and actual product offerings, leading to a collapse of consumer trust [2] Group 2: Consumer-Centric Approach - The most significant errors in brand marketing often stem from a confrontational response to consumer criticism rather than addressing concerns [3] - West Restaurant's defensive stance against criticism from influencers like Luo Yonghao demonstrated a disregard for consumer concerns [3] - Successful marketing strategies are characterized by a deep understanding of consumer needs and fostering empathetic dialogue rather than a didactic approach [3] Group 3: Social Responsibility and Value Consistency - The importance of social responsibility in brand perception has grown, with consumers prioritizing value alignment over mere technical compliance [4] - The controversy surrounding Arc'teryx's fireworks display in an ecologically sensitive area highlighted the need for brands to align their actions with their stated values [4] - The West Restaurant incident underscored the demand for transparency regarding food sourcing, reflecting consumers' heightened awareness of their rights [4] Group 4: Redefining Marketing Boundaries - The marketing landscape is shifting from a focus on traffic generation to value creation, with consumers increasingly valuing genuine brand worth [5][6] - There is a transition from one-way communication to two-way dialogue, as consumers expect brands to engage in open and equal conversations [6] - The emphasis is moving from short-term profit to long-term brand value, with successful marketing requiring adherence to authenticity, consumer respect, and social responsibility [6]