青岛城管创新治理见成效

Core Viewpoint - Qingdao's urban management has effectively transformed from passive response to proactive governance through demand-driven strategies and smart technology integration, enhancing public welfare and satisfaction [4][12][21] Demand-Driven Governance - Qingdao City Management Bureau utilizes public demands as a guiding principle for governance, implementing a digital mechanism called "Open Analysis" to identify and address urban management issues [1][13] - The city has established a comprehensive smart dispatch system involving various levels of government and departments, leading to a 38.6% year-on-year decrease in urban management complaints from January to August 2025 [2][12] Smart Empowerment - The city has prioritized smart technology as a core engine for improving governance efficiency, developing a national-leading urban operation management service platform with 41 operational application scenarios [3][14] - AI applications such as "Smart Capture" and "Smart Dispatch" have been implemented, with over 135,000 issues automatically identified this year, achieving a dispatch rate of 99% and an accuracy rate of 92.5% [3][15] Tackling Challenges - Qingdao has launched a three-year campaign to eliminate illegal constructions, successfully demolishing over 21 million square meters of illegal structures since 2022, with a 46.6% decrease in related complaints [5][16] - The city has focused on improving property management through community engagement, achieving an 89.5% formation rate of residential committees [5][16] Enhancing Urban Appearance - Targeted actions have been taken to improve urban aesthetics, including the establishment of demonstration points for market order and the management of street advertisements, addressing over 500 significant issues [6][17] Quality of Service - Qingdao has implemented initiatives to enhance public services in sanitation, gas safety, and heating, achieving a 52% reduction in heating-related complaints during the 2024-2025 heating season [7][19] - The city has also focused on meticulous sanitation efforts, ensuring timely waste collection in 951 administrative villages and maintaining high standards in public restroom management [7][18] Regulatory Compliance - The city management bureau emphasizes standardized, civilized, and flexible law enforcement, resulting in significant reductions in complaints related to illegal street operations and noise disturbances [8][20] - Innovative enforcement practices have been adopted, including a "first violation no penalty" approach, which has led to a 22.61% decrease in complaints about improper enforcement [8][20]