Core Insights - The rise of artificial intelligence (AI) is significantly transforming the global postal industry, shifting from labor-intensive operations to smart, automated systems [1][2][3][4] - Various postal companies, including those in Japan, Singapore, and Europe, are deploying AI technologies for sorting, logistics optimization, and customer service [1][2] Group 1: AI Implementation in Postal Services - The Universal Postal Union (UPU) has launched its first AI pilot program to analyze postal network development data, aiming to enhance postal coverage and reliability at the national level [1] - Dutch postal service is set to introduce a generative AI tracking assistant named "SuperTracy" in 2024, which will improve package tracking transparency and customer communication efficiency [2] - DHL has developed the IDEA software to optimize warehouse picking routes, reducing walking distances by approximately 50% and increasing labor productivity by about 30% [2] Group 2: Robotics and Automation - DHL Express has deployed AI sorting robots capable of processing over 1,000 small packages per hour with a sorting efficiency improvement of around 41% and an accuracy rate of 99% [3] - Belgium's postal service has implemented an AI sorting system that can handle about 25,000 packages per hour, improving efficiency and providing data for packaging improvements [3] - Japan Post is exploring AI and automation for last-mile delivery, including partnerships for drone delivery capable of carrying up to 5 kg [4] Group 3: Innovations in Delivery Methods - Japan Post is testing wheeled delivery robots that can autonomously navigate public roads and deliver packages [4] - Norway's postal service is collaborating with Buddy Mobility to use wheeled robots for part of the delivery tasks, enhancing customer interaction through smartphone connectivity [4] - A French company has customized a delivery robot named PostBot for Germany's postal service, which can carry up to 150 kg and assist postal workers in their delivery tasks [4]
综述｜AI技术如何深刻改变全球“快递”产业
Xin Hua She·2025-09-28 03:52