综述丨AI技术如何深刻改变全球“快递”产业

Group 1 - The rise of artificial intelligence (AI) is transforming postal services globally, with countries like Japan, Singapore, and various European nations adopting AI for sorting, logistics optimization, and customer service [1] - The Universal Postal Union (UPU) has launched an AI pilot program to analyze postal network development data, aiming to enhance postal coverage and reliability at the national level [2] - Dutch postal service is set to introduce a generative AI tracking assistant named "SuperTracy" in 2024, which will improve package tracking transparency and customer communication [2] Group 2 - DHL is deploying AI technology worldwide to enhance warehouse and sorting efficiency, with its IDEA software optimizing picking routes and increasing labor productivity by approximately 30% [3] - DHL Express has implemented AI sorting robots capable of processing over 1,000 small packages per hour, achieving a sorting efficiency improvement of about 41% and an accuracy rate of 99% [3] - Belgium's postal service has adopted an AI sorting system that can handle around 25,000 packages per hour, improving efficiency and providing data for packaging improvements [3] Group 3 - Japan Post is exploring AI and automation for last-mile delivery challenges, including partnerships for drone and robot delivery systems [4] - Norwegian postal service is testing wheeled robots for delivery tasks, which can autonomously navigate and communicate with customers via smartphones [4] - A French company has developed a delivery robot named PostBot for Germany's federal postal service, designed to assist postal workers and reduce their physical strain [5]