借享花提醒用户警惕虚假客服电话 筑牢金融安全新防线

Core Insights - The financial black and gray market has expanded dramatically, growing over tenfold since 2021, resulting in property losses amounting to billions [1][2] - Cross-border scams have intensified, with foreign criminal organizations using fake customer service numbers to deceive users, posing a significant threat to financial security [2][4] Group 1: Industry Trends - The financial black and gray market is increasingly characterized by cross-border, industrialized, and technological trends, becoming an "invisible tumor" threatening public financial safety [2] - Recent police reports indicate that foreign criminal groups are deploying numerous fake customer service numbers, impersonating legitimate financial institutions to lure users into scams [2][4] Group 2: Company Initiatives - The company, along with its parent organization, is implementing a multi-faceted governance system focused on "technical defense, government-enterprise collaboration, and public education" to combat the black and gray market [3][5] - The company has collaborated with law enforcement and other departments to establish a cooperative governance mechanism, reporting 70 cases of financial black and gray market activities to the police and aiding in the arrest of 100 suspects [4] Group 3: Public Awareness and Education - The company is enhancing user awareness of cross-border scams through online and offline campaigns, including a dedicated "anti-fraud section" in its app and community outreach programs targeting vulnerable groups [5] - Educational initiatives include the creation of anti-fraud comic series and local dialect anti-fraud slogans to improve financial literacy among specific demographics [5]