Core Points - The article highlights a heartwarming scene at the Jinan Pearl Spring Branch of China Construction Bank, where staff dedicated an hour and a half to meticulously count over 100,000 yuan in damaged banknotes, demonstrating the bank's commitment to customer service and the principle of "finance for the people" [1][2] Group 1 - The bank staff faced a challenging situation when a customer arrived with a bag full of damaged cash, including 5, 10, 20, and 50 yuan notes, totaling over 100,000 yuan [1] - The tellers worked collaboratively to carefully separate the stuck banknotes, verify their authenticity, and ensure they met deposit standards, using both professional counting equipment and manual methods for severely damaged notes [1][2] - The branch manager provided support to the customer during the wait, offering warm tea and updates on the counting progress to alleviate the customer's anxiety [2] Group 2 - The successful completion of the cash counting not only showcased the staff's professional skills but also highlighted the warmth and quality of service at the Jinan Pearl Spring Branch [2] - The bank continues to uphold its "finance for the people" mission by balancing the use of smart technology with attentive service for unique customer needs, reinforcing trust and care in their operations [2]
建行济南珍珠泉支行：十万零钞背后的服务温度