Qi Lu Wan Bao·2025-09-29 00:36Core Insights - The article highlights the importance of bank employees in safeguarding customers from potential fraud, particularly targeting the elderly demographic [1][2][3] Group 1: Customer Interaction - A bank employee at the Yantai branch of China Construction Bank successfully prevented an elderly customer from withdrawing 40,000 yuan due to potential fraud risks [1] - The employee engaged the customer in conversation to understand the purpose of the withdrawal, demonstrating patience and professionalism [2] Group 2: Fraud Awareness - The bank employee educated the elderly customer about common fraud tactics, including impersonation of law enforcement and high-yield investment schemes [2] - The customer acknowledged previous contact from scammers promoting high-return financial products, leading to the decision to cancel the withdrawal [2] Group 3: Bank's Role - The incident illustrates that banks serve not only as financial institutions but also as protectors of customer assets, emphasizing the importance of proactive communication [3] - The bank aims to continue its commitment to customer safety by providing attentive service and professional advice to prevent financial scams [3]