Qi Lu Wan Bao·2025-09-29 00:36Core Viewpoint - The article highlights the exceptional service provided by the Jining East City Branch of China Construction Bank (CCB) to a foreign customer, showcasing the bank's commitment to high-quality international service and customer satisfaction [1][2]. Group 1: Customer Service Experience - A foreign customer visited the CCB branch to exchange US dollars for Chinese yuan, displaying hesitation and seeking assistance [1]. - The branch manager promptly recognized the customer's needs and provided "accompaniment-style" service, ensuring a smooth transaction process [1]. - The bank arranged a dedicated service window for the foreign customer and coordinated with staff to facilitate efficient service [1]. Group 2: Customer Satisfaction - The bank staff efficiently completed the currency exchange process in just a few minutes, with clear communication facilitated by the branch manager [2]. - The foreign customer expressed gratitude for the professional and attentive service, indicating a positive experience and intention to return for future transactions [2]. - CCB aims to continue enhancing service quality and efficiency, reinforcing its brand image through dedicated customer service for all clients, regardless of nationality [2].