Core Points - The article highlights a recent incident at the CCB Laiwu Laikuan Branch where staff effectively resolved a sudden "deduction crisis" for an elderly customer, showcasing the bank's commitment to providing warm and professional financial services tailored for seniors [1][2] - The incident involved an elderly man, Mr. Zhang, who was distressed over unauthorized monthly deductions from his bank account, which were later identified as subscription fees for a video platform [1][2] - The bank staff not only resolved the issue by identifying the source of the deductions but also educated Mr. Zhang on how to manage his account better, including disabling automatic renewals and setting up transaction alerts [2] Summary by Sections Incident Description - A sudden call for help from an elderly customer disrupted the calm atmosphere at the bank, leading to immediate assistance from the branch manager [1] - The customer was anxious about monthly deductions from his account, which he had not noticed for several months [1] Resolution Process - The bank manager calmly reassured the customer and assisted him in checking his transaction history, revealing the source of the deductions [1][2] - The customer realized that the deductions were for a video membership activated by his grandson, which he had unknowingly agreed to [2] Service Quality and Future Commitment - The successful resolution of the issue highlighted the bank's dedication to providing thoughtful and professional services for elderly clients [2] - The bank plans to continue enhancing its services to create a more secure financial environment for senior customers [2]
建行莱芜莱矿支行：智能时代的金融守护