Core Points - The successful interception of a potential fraud case targeting an elderly customer demonstrates the bank's commitment to financial consumer protection and safeguarding clients' assets [1][2] - The incident involved a 70-year-old woman attempting to withdraw 30,000 yuan for purchasing health products, which raised suspicions among bank staff [1] - The bank's proactive measures included verifying the customer's intentions and educating her about common fraud tactics, ultimately preventing a financial loss [1][2] Summary by Sections - Incident Description - A 70-year-old customer, Ms. Dong, attempted to withdraw 30,000 yuan for health products, which prompted bank staff to investigate further due to the lack of knowledge from her family [1] - The bank staff recognized the signs of potential elder fraud during the verification process and initiated a risk interception protocol [1] - Response and Actions Taken - The bank staff slowed down the transaction under the pretext of needing to register the purpose of the large withdrawal, allowing time for further investigation [1] - The lobby manager engaged Ms. Dong in a conversation about health products, guiding her to verify the legitimacy of the product, which turned out to be unapproved and potentially fraudulent [1] - Outcome and Follow-Up - Ms. Dong realized she was on the verge of falling victim to a scam and expressed gratitude for the bank's intervention, which saved her 30,000 yuan [1] - The bank's management followed up with Ms. Dong and her family to reinforce the importance of being cautious about financial transactions and recognizing potential scams [1][2] - Future Commitment - The bank plans to continue enhancing its fraud prevention measures and integrating anti-fraud knowledge into daily services, ensuring that financial services provide a secure environment for customers [2]
建行东营胜东支行：温情劝阻 为客户挽损失