“感谢你们的耐心服务，给我帮了大忙了”

Core Viewpoint - The article highlights the commitment of Agricultural Bank of China to providing inclusive and considerate financial services to special customer groups, exemplified by the attentive service provided to a hearing-impaired customer [1] Group 1: Customer Service Experience - A hearing-impaired customer, Mr. Wang, visited Agricultural Bank to transfer tuition fees for his daughter studying out of town but faced communication challenges [1] - The lobby manager, Mr. Gu, proactively approached Mr. Wang and used a note to offer assistance, demonstrating a customer-centric approach [1] - The teller, Ms. Xiao, communicated with Mr. Wang through writing and gestures, ensuring clarity and accuracy in the transaction process [1] Group 2: Service Process and Training - The bank has established a dedicated "love service" window to cater to customers with special needs, enhancing the overall service experience [1] - After completing the transaction, Ms. Xiao provided Mr. Wang with written details about the expected arrival time of the funds and contact information for future inquiries [1] - Agricultural Bank emphasizes the importance of optimizing service processes and strengthening employee training to support effective communication with all customers [1] Group 3: Commitment to Inclusivity - The bank's actions reflect its commitment to the principle of "finance for the people," aiming to provide equal, thoughtful, and dignified services to every customer [1] - The positive feedback from Mr. Wang, who expressed gratitude for the patience and assistance he received, underscores the impact of the bank's customer service philosophy [1]