Qi Lu Wan Bao·2025-09-29 09:21Core Viewpoint - The article highlights the importance of personalized customer service in the banking industry, exemplified by a compassionate interaction between a bank employee and an elderly customer, showcasing the bank's commitment to human-centered service [1] Group 1: Customer Interaction - A senior citizen visited Agricultural Bank's Jinan Guidede branch to make a fixed deposit transfer, displaying signs of nervousness and forgetfulness during the process [1] - The bank employee, Xiao Zhang, recognized the customer's distress and provided patient, step-by-step guidance in a simple dialect, ensuring the customer felt comfortable and understood [1] - After completing the transaction, Xiao Zhang wrote a note detailing the transfer amount, date, and expected arrival time, along with the branch's contact information for any future inquiries [1] Group 2: Service Philosophy - Agricultural Bank's Jinan Guidede branch adheres to a "customer first" service philosophy, emphasizing not only standardized processes but also humanistic care and personalized service [1] - Employees act as "temporary family members," providing warmth and understanding in their interactions, which reinforces the bank's commitment to "finance for the people" [1]