农行济南张夏支行：一包糖果的故事

Core Insights - The article highlights the importance of customer service in the banking industry, emphasizing a compassionate approach to client interactions [1][2] Group 1: Customer Service Experience - A senior citizen visited the Agricultural Bank of China’s Jinan Zhangxia branch to withdraw a fixed-term deposit, demonstrating the need for personalized assistance in banking services [1] - The bank staff member, Xiao Li, provided attentive support, ensuring the elderly customer understood each step of the process, which reflects the bank's commitment to customer care [1] - The interaction culminated in the elderly customer expressing gratitude through a small gift, symbolizing the emotional connection and recognition of quality service [1] Group 2: Service Philosophy - The Zhangxia branch exemplifies the "customer-centric" service philosophy by treating every client with sincerity, kindness, and patience [2]