中证投服中心全面修订调解规则 助推证券期货纠纷调解提质增效

Core Viewpoint - The recent revision of the mediation rules by the China Securities Investor Service Center aims to enhance the institutional framework, standardize mediation processes, and improve service efficiency for small and medium-sized investors [1][2][3] Group 1: Mediation Scope - The new mediation rules focus on precise acceptance of disputes, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [1] - The rules establish a mandatory mediation system, requiring relevant securities and futures institutions to participate in mediation upon receiving a notice [1] - Clear exclusions are defined for cases that will not be accepted, such as those with effective judgments already confirming rights and obligations [1] Group 2: Mediation Procedures - A four-tier procedural system has been established, adding a "complex and difficult cases" procedure to the existing simplified, ordinary, and small claims procedures, enhancing efficiency in dispute resolution [2] - The online mediation platform allows parties to submit applications, evidence, and communicate throughout the mediation process, reducing the cost of rights protection for investors [2] Group 3: Mediation Management - The new rules introduce a dedicated chapter on mediation organizations and mediators, establishing 35 mediation stations in collaboration with local industry associations to provide localized services [2] - Enhanced management of mediators includes clear qualifications and a comprehensive management mechanism involving training, case summaries, and follow-up checks [2] - The mediator roster will be publicly available for easy access by the public [2] Group 4: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Service Center has built a comprehensive mediation network, resolving over 30,000 disputes and recovering more than 4.3 billion yuan for 23,000 small and medium-sized investors [3] - The center plans to leverage the new rules to further standardize operations, improve mediation mechanisms, and enhance the quality of the mediator team, contributing to the high-quality development of the capital market [3]