Yang Zi Wan Bao Wang·2025-09-29 14:00Core Viewpoint - Jiangsu Mobile is transforming its service halls into smart service stations by integrating AI robots and dogs to enhance customer experience and service efficiency [1][2][4]. Group 1: Service Transformation - Jiangsu Mobile launched a service hall transformation project on May 17, aiming to upgrade traditional stores into technology-driven, warm, and intelligent urban service stations [2][6]. - The new service model includes flagship, digital intelligence, and convenience service halls, offering over 60 services and 80 products across personal, family, and enterprise scenarios [2][6]. Group 2: AI Integration - The introduction of AI employees, named with local cultural significance, marks a shift from human-centric service to human-machine collaboration [3][4]. - AI employees will serve three main roles: as intelligent service leaders, deep interaction bridges, and transmitters of urban warmth, enhancing customer engagement and service personalization [4][5]. Group 3: Customer Feedback - Customers reported improved experiences, with robots providing personalized greetings and recommendations, making the service process smoother and more enjoyable [5]. - The presence of AI has made the service environment more relaxed and friendly, particularly benefiting families and elderly customers [5]. Group 4: Future Development - Jiangsu Mobile plans to achieve full AI service hall coverage across all counties by the end of 2025 and aims to establish a public service platform by 2026 [6]. - The company intends to collaborate with government, communities, and businesses to build a smart service ecosystem, expanding the application of AI technology in various sectors [6].