多语种培训架桥梁 师徒接力传匠心

Core Insights - The company "Impression West Lake" is enhancing its service quality and business capabilities through a focus on learning and training, particularly in multilingual services and traditional craftsmanship [2][3][5]. Group 1: Service Upgrade - A multilingual training program was initiated to improve cross-cultural communication skills among staff, reflecting a shift in attitude towards international tourists [3][4]. - The training includes practical scenarios relevant to the performance service, covering audience reception, ticketing, and emergency handling [3]. - Staff members report increased confidence and improved tourist satisfaction as a result of the training [4]. Group 2: Craftsmanship and Mentorship - The "master-apprentice" system is employed to pass on professional skills and craftsmanship within the company, emphasizing internal development [5][7]. - Stories of mentorship highlight the collaborative efforts in crisis situations, showcasing the importance of teamwork and skill transfer [5][6]. - The mentorship approach not only focuses on technical skills but also on fostering a supportive and motivating work environment [6][7].