杭州旅游维权“赔偿标准”来了

Core Points - The release of the "Three Guidelines" aims to provide clear compensation standards for tourists, enhancing their rights and creating a safer travel environment during the upcoming holiday season [2][3] - The guidelines address common tourism service quality disputes by establishing quantifiable standards, which have been a long-standing issue in the industry [2] - The guidelines are designed to benefit both tourists and businesses, offering a unified basis for dispute resolution and reducing operational risks for companies [3] Summary by Category Guidelines Overview - The "Three Guidelines" include compensation directives for travel agencies, star-rated hotels, and A-level tourist attractions, focusing on specific service shortcomings [2] - For travel agencies, issues like itinerary changes and shopping violations are addressed with a dual compensation scheme of refunds and penalties [2] - Star-rated hotels must comply with rules regarding discrepancies between room conditions and advertisements, including double refunds for price differences [2] - A-level attractions will implement tiered refund systems and double refunds for price increases or service interruptions [2] Implementation and Impact - The guidelines will officially take effect on October 1, 2025, and will be accessible through the Hangzhou Tourism Association's WeChat account [3] - The guidelines are expected to encourage businesses to enhance service quality, shifting the focus of Hangzhou's tourism from growth in scale to improvement in quality [3] - The initiative is seen as a significant step towards high-quality development in the tourism sector in Hangzhou [3]