“保健食品线下实体店无理由退货团体标准”发布

Core Insights - The forum focused on the development and challenges of the silver-haired nutrition health industry in the context of an aging society, emphasizing the "business for good" concept to promote high-quality industry development [1][3] - The newly released "No Reason Return Group Standard for Health Food Offline Physical Stores" aims to rebuild consumer trust and establish clear return policies for health food products [4][5] Industry Challenges - The aging population has brought silver-haired health to the forefront, but the industry faces significant challenges, including a lack of trust mechanisms, an incomplete standard system, and prevalent short-term profit-seeking behaviors [3] - The trust crisis is identified as the biggest bottleneck for high-quality industry development, with calls for companies to return to ethical practices [3] Standard Implementation - The new group standard specifies return rules for health food sold in physical stores, including conditions, processes, and responsibilities, mandating a 7-day no-reason return policy for products without quality issues [4][7] - The standard aims to transform the "business for good" concept into actionable guidelines that protect consumer rights and encourage corporate responsibility [7] Collaborative Efforts - A roundtable discussion highlighted the need for collaboration among government, associations, and enterprises to implement the "business for good" concept effectively [8] - Initiatives such as the establishment of a "Silver Nutrition Innovation Alliance" and the development of product traceability and service quality grading standards are being pursued to facilitate industry transformation [8] Corporate Actions - Nanjing Bainafu Biotechnology Co., as the forum's host, announced the launch of an ESG (Environmental, Social, Governance) project, committing to integrate the "business for good" philosophy into its corporate strategy [9] - The company plans to invest 50 million yuan in the next three years for the development of age-friendly products and community health services [9]