中证投服中心：推动证券期货纠纷调解工作从“有保障”向“更优质”升级

Core Viewpoint - The China Securities Investor Services Center has comprehensively revised the mediation rules to enhance the quality and efficiency of dispute resolution for small and medium investors in the capital market [1][2]. Group 1: Mediation Rule Features - The new mediation rules focus on precise acceptance of disputes, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [2]. - The mediation procedures have been improved to enhance efficiency, introducing a four-tier system that includes a new "complex cases procedure" for significant and complicated disputes, optimizing both online and offline processes to reduce investor costs [2][3]. - The management of mediation has been strengthened, with the establishment of 35 mediation stations in collaboration with local regulatory bodies, ensuring standardized services and effective oversight of mediation personnel and operations [3]. Group 2: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Services Center has built a comprehensive mediation network, resolving over 30,000 disputes and recovering more than 4.3 billion yuan for 23,000 small and medium investors, accounting for over 50% of total market disputes [3]. - The center plans to leverage the new rules to further standardize operations, enhance mediation mechanisms, and optimize the mediation team, aiming to resolve conflicts at the grassroots level and support the high-quality development of the capital market [3].