“十一”出游如遭酒店、民宿毁约提价怎么办？丨民生情报站X小铭切瓜

Core Viewpoint - The article discusses the issue of hotel booking cancellations and price hikes, providing legal advice for consumers on how to handle such situations effectively [1][2]. Group 1: Legal Perspective - Consumers should not cancel their bookings or accept price increases when hotels breach contracts, as this may be interpreted as voluntary withdrawal, compromising their rights [1]. - According to e-commerce law, a successful payment establishes a contract, and unilateral cancellation by the hotel is considered a breach of contract, obligating the hotel to either fulfill the agreement or compensate the consumer for losses [1]. - If a hotel deceives consumers with false information, it constitutes consumer fraud, allowing consumers to demand refunds and additional compensation up to three times the price paid for the service, with a minimum compensation of 500 yuan if the amount is less [1]. Group 2: Consumer Action Steps - Consumers are advised to retain evidence of communication with the hotel, including recordings and screenshots of canceled orders, to support claims of malicious cancellation [2]. - It is recommended to contact the booking platform for complaints and request the hotel's valid contact information [2]. - Consumers can file complaints with consumer protection associations or relevant administrative departments to hold the hotel accountable for administrative violations [2]. - Legal action can be pursued by bringing disputes to arbitration or court for resolution [2]. Group 3: Consumer Tips - To ensure a safe and pleasant holiday experience, consumers are cautioned against being misled by promotional slogans like "lowest price" or "quasi-five-star" when booking hotels or homestays online [3]. - It is advised to verify hotel information through official websites and various platforms to make informed decisions before booking [3]. - Hotel operators are urged to adhere to price commitments and avoid unjustified cancellations or price increases, ensuring that room facilities match advertised descriptions [3].