投服中心全面修订调解规则 助推证券期货纠纷调解提质增效

Core Viewpoint - The China Securities Investor Service Center has comprehensively revised the mediation rules to enhance the quality and efficiency of dispute resolution in the capital market, focusing on "standardization, efficiency, and professionalism" Group 1: Mediation Scope - The new mediation rules emphasize a precise scope of disputes accepted, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [1] - The rules clarify the mandatory participation of relevant securities and futures institutions upon receiving mediation notices and specify conditions under which disputes will not be accepted, providing clear guidance for the public [1] Group 2: Mediation Procedures - The new rules establish a four-tier procedural system, adding a "complex and difficult procedure" for major and complex disputes, thereby optimizing resource allocation for mediation [2] - The online and offline processes have been improved, allowing parties to apply for mediation, submit evidence, communicate, and sign agreements through the "China Securities Capital Market Legal Service Center Online Mediation Platform," reducing the cost of investor rights protection [2] Group 3: Mediation Management - The new rules introduce a dedicated chapter on "Mediation Organizations and Mediators," detailing the management of 35 mediation stations in collaboration with local industry associations and securities regulatory bodies [2] - There is a strengthened management mechanism for mediators, including qualifications based on educational background and work experience, along with a comprehensive management system to enhance service quality for investors [2] Group 4: Historical Context and Achievements - Since its establishment in 2015, the China Securities Investor Service Center has built a comprehensive mediation network and resolved over 30,000 disputes, recovering more than 4.3 billion yuan for 23,000 small and medium investors, accounting for over 50% of the total in the capital market [3]