推动证券期货纠纷调解工作从“有保障”向“更优质”升级

Core Viewpoint - The China Securities Investor Services Center has revised its mediation rules to enhance the efficiency and professionalism of dispute resolution for small and medium investors in the capital market [1][2][3] Group 1: Mediation Scope - The new mediation rules focus on a precise acceptance range, covering all civil disputes in the capital market, including those between investors and listed companies, as well as individual cases involving securities and futures institutions [1] - The rules clarify mandatory participation for relevant securities and futures institutions upon receiving mediation notices, reinforcing the legal obligation for mediation [1] Group 2: Mediation Procedures - A four-tier procedural system has been established, adding a "complex cases procedure" for significant and complicated disputes, enhancing resource allocation based on case characteristics [2] - The rules optimize both online and offline processes to provide convenient services and reduce the costs for investors seeking to protect their rights [2] Group 3: Mediation Management - A dedicated chapter on "mediation organizations and mediators" has been added, detailing the collaboration with 35 mediation stations across the country to ensure localized service [2] - The rules emphasize comprehensive management and supervision of mediation personnel, operations, and finances to strengthen the foundation of mediation services [2] Group 4: Historical Context and Future Plans - Since its establishment in 2015, the China Securities Investor Services Center has built a comprehensive mediation network, resolving over 30,000 disputes and recovering more than 4.3 billion yuan for investors [3] - The center aims to leverage the new rules to further standardize operations, enhance mediation mechanisms, and improve the mediator workforce to support high-quality development in the capital market [3]