Xin Lang Cai Jing·2025-09-30 10:36Core Insights - JD Logistics' one-stop service platform "JD Service+" has formed a strategic partnership with Ecovacs Robotics to launch a "delivery and installation" service in the robotic vacuum cleaner sector, enhancing customer experience [1][3] Group 1: Partnership Details - The collaboration aims to address the disconnection between delivery and installation services for smart home appliance brands and users, improving delivery experience and service efficiency [3] - JD Service+ has established a comprehensive service capability that includes installation, cleaning, maintenance, recycling, and moving across various categories such as home appliances, home goods, 3C products, and new energy [3][5] Group 2: Service Expansion - The partnership marks a significant step in extending the "delivery and installation" service model to the smart home appliance category, with JD Service+ committed to enhancing service quality for users [5] - JD Service+ continues to refine its engineer training system, covering service standards, product knowledge, practical skills, and emergency response, indicating a focus on service quality improvement [5]