How HSBC’s Wealth Intelligence Intends to Enhance Client Experience

Core Insights - HSBC Private Bank has launched Wealth Intelligence, a generative AI-powered ecosystem designed to assist client-facing staff, investment counsellors, and product specialists [1] - The platform utilizes OpenAI's Large Language Model and analyzes over 10,000 data sources to provide insights [1] Development and Testing - Wealth Intelligence has been in development for over a year, focusing on serial testing and continual adjustments before its launch [2] - The development team employs defined testing measures to evaluate user experience, including response quality, accuracy, and information completeness [3] Client Benefits - Wealth Intelligence enhances the ability of wealth management teams to provide market insights and personalized investment strategies more efficiently and accurately [4] - The initial launch in Hong Kong and Singapore targets regions with rapidly growing concentrations of private banking clients and wealth management talent [4] Future Rollout and Development - The global rollout of Wealth Intelligence is planned to progress to more markets by 2026 [5] - Future capabilities will include screening and identifying suitable products for investment discussions, with enhancements in data visualization and comparison tools [6] Productivity and Quality Improvements - The platform aims to increase productivity through faster content retrieval and summarization, saving time on searching and reading [7] - It enhances response quality by delivering more consistent advice with quicker turnaround times on investment queries [7] - Wealth Intelligence provides a single platform for all staff users to access the most up-to-date data [7]