PTC Delivers New Service Lifecycle Management AI Solutions to Modernize Field Service and the Service Supply Chain

Core Insights - PTC has launched new AI offerings in its ServiceMax and Servigistics solutions to enhance service lifecycle management [1][2] - The advancements in AI aim to improve efficiency in field service management and service supply chain optimization [1][3] ServiceMax Enhancements - The latest ServiceMax AI features include orchestrated multi-agent execution, AI-driven process automation, and a new Knowledge API for document connectivity [2][3] - These enhancements are designed to streamline workflows for various roles within service organizations, improving work order execution and parts queries [2][6] Servigistics Advancements - Servigistics has strengthened its AI capabilities, focusing on troubleshooting, root-cause analysis, and continuous improvement in service parts planning [3][4] - A new AI Assistant will be available in October 2025, aimed at improving forecast accuracy and accelerating planning cycles [3][4] Industry Context - Organizations face pressure to maintain equipment functionality and customer satisfaction while managing costs [4] - AI-powered capabilities from Servigistics enable faster, smarter decision-making, leading to reduced manual effort and improved service performance [4][6] PTC's Broader AI Portfolio - The new SLM AI solutions are part of PTC's extensive AI offerings across the Intelligent Product Lifecycle, which includes various AI tools for product data management [4][5] - PTC supports manufacturers in leveraging product data to enhance efficiency, reduce costs, and improve product quality [4][5]