WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker’s 2025

Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities aimed at enhancing patient engagement, reducing costs, and ensuring compliance for healthcare organizations [1][2][3] Group 1: Product Features and Benefits - RCS and Dynamic QR are designed to meet the dual pressures of clinical excellence and financial performance, allowing healthcare organizations to lower costs and boost outcomes while maintaining compliance [2] - Early deployments of these solutions have shown measurable outcomes, including a 20% revenue uplift from fewer no-shows and improved adherence, and 50-80% higher conversions compared to SMS/email [6] - The solutions also provide operational benefits such as greater margin protection, auditability, and faster return on investment (ROI) for financial leaders [2] Group 2: Company Vision and Market Position - WestCX aims to transition healthcare communication from transactional to personalized, AI-native engagement, enhancing the security and intelligence of patient interactions [3] - The company has over 30 years of experience in delivering enterprise customer experience (CX) solutions, focusing on innovative digital patient relationship management and conversational AI [5] Group 3: Event Participation - WestCX is demonstrating RCS and Dynamic QR at the Becker's Health IT + Digital Health + RCM Conference in Chicago, showcasing how these tools can transform clinical workflows and revenue cycle operations [3]