WestCX Launches Secure Messaging and Dynamic QR Innovation at Becker's 2025

Core Insights - WestCX has launched Rich Communication Services (RCS) and Dynamic QR capabilities to enhance patient engagement and operational efficiency in healthcare [1][2] - The solutions aim to balance clinical excellence with financial performance, providing tools for cost reduction and revenue capture while ensuring compliance [2][3] Company Overview - WestCX is part of the West Technology Group, offering AI-powered omnichannel solutions through its brands Mosaicx and TeleVox [5] - The company has over 30 years of experience in delivering enterprise customer experience solutions, focusing on digital patient relationship management and conversational AI [5] Product Features and Benefits - RCS and Dynamic QR are designed to reduce manual outreach for clinicians and improve adherence, while also providing operational leaders with better margin protection and faster ROI [2] - Early deployments have shown significant benefits, including 50-80% higher conversion rates compared to SMS/email, approximately 20% revenue uplift from reduced no-shows, and threefold engagement increases through interactive features [6] Event Participation - WestCX is demonstrating its RCS and Dynamic QR solutions at the Becker's Health IT + Digital Health + RCM Conference in Chicago from September 30 to October 3 [3] - Attendees can experience firsthand how these innovations transform clinical workflows and patient engagement [3]