双节假期租车自驾游火爆 如何让旅客“放心租、无忧行”

Core Insights - The rental car market is experiencing significant growth during the upcoming Mid-Autumn and National Day holidays, with the Ministry of Transport predicting a year-on-year increase of over double digits in rental orders, reflecting the improvement of the transportation system and the rising demand for personalized travel [1][3]. Group 1: Consumer Demand and Preferences - The surge in rental car usage indicates a strong consumer demand for personalized travel experiences, as traditional group tours fail to meet the desire for in-depth experiences and flexible itineraries [5]. - Popular vehicle choices during the holiday period include economical and business models, with rental companies maintaining stable prices and offering diverse services to cater to varying customer needs [3][5]. Group 2: Consumer Concerns - Consumers express concerns regarding the rental process, including the convenience of picking up and returning vehicles, transparency of vehicle conditions, and the ability of rental companies to meet the increased demand [3][5]. - It is advised that consumers choose reputable rental companies and pay close attention to the vehicle inspection process to avoid disputes regarding vehicle conditions and rental terms [5]. Group 3: Industry Response and Initiatives - The Ministry of Transport is actively implementing measures to optimize vehicle allocation, particularly in major cities and popular travel routes, to address the "difficult to rent" issue [7]. - Several rental companies are offering nationwide drop-off services, enhancing travel flexibility for consumers [7]. - The Ministry is also promoting the upgrade of services, ensuring that if a reserved vehicle is unavailable, customers will receive a vehicle of equal or higher quality, while also improving oversight of key rental companies to resolve issues promptly [9].