农行平阴支行营业部：解“薪”忧于网点，暖民心于细微

Core Points - The article highlights a situation where elderly customers faced anxiety due to a misunderstanding regarding their pension payments and the use of a new social security card [1][2] - The proactive customer service provided by the bank staff helped to alleviate the concerns of the elderly couple, showcasing the importance of effective communication and support in banking services [2] Summary by Sections - Customer Experience - An elderly couple experienced distress when they could not access their pension funds due to a new social security card not reflecting the expected balance [1] - The bank staff's immediate response and assistance played a crucial role in calming the couple and clarifying the situation regarding their pension payments [2] - Service Quality - The bank's warm and attentive service, including providing water and patiently explaining the situation, exemplified a high standard of customer care [2] - The interaction demonstrated how effective communication can resolve issues stemming from information gaps, particularly for vulnerable customer segments like the elderly [2]