Progress Software Expands Presence in Costa Rica with New Center of Excellence

Core Insights - Progress Software has opened a new 1,562-square-meter Center of Excellence in Heredia, Costa Rica, aimed at enhancing technical support, customer success, sales, and corporate functions, marking a significant step in its global growth strategy [1][2][3] Company Expansion - The new facility represents a substantial expansion of Progress Software's operations in Costa Rica, building on its existing presence from the acquisition of ShareFile, and is designed to support the growing portfolio of AI-powered solutions [2][3] - The company has doubled its local workforce, enhancing teams across various functions including customer success, support, sales, human resources, and workplace operations [3] Regional Strategy - The Center of Excellence is part of a broader strategy to establish regional hubs that improve service delivery to global customers, leveraging Costa Rica's skilled workforce and strategic location [3] - The CoE will provide localized services specifically for customers in the Caribbean and Latin America (CALA) region, strengthening the company's ability to support regional growth [3][4] Community Engagement - Progress Software is launching a philanthropic initiative in partnership with Fundación Llovera, focusing on social and labor reintegration for unhoused individuals, demonstrating the company's commitment to making a positive impact in local communities [6] Industry Impact - The establishment of the new center is expected to enhance Costa Rica's role in driving digital transformation, integrating AI with expertise in various fields such as cloud, software development, and big data, while creating meaningful employment opportunities [5]